Customer support

How can we help?

We support you while you support your customers. Our support team is available every day from 7:00 to 22:00.

How support works

Once you go live, our support team takes over.

Your e-mails and phone calls are logged immediately and assigned to staff according to the area they concern.

support hours
7–22 h
days a week
7
days a year
365

What happens to your request

  1. 1

    Get in touch

    Call +385 1 6183 223 or send us an e-mail.

  2. 2

    Logged immediately

    Every e-mail and phone call is recorded as soon as it comes in.

  3. 3

    Routed to the right person

    Your request is assigned to the staff member responsible for that area.

Self-help

The answer is often already in Luceed.

Besides phone and e-mail support, you have detailed guides at hand.

Guides inside Luceed

Detailed user guides are available right inside the program, where you work.

Written guides

Additional written guides for specific processes and situations.

Video guides

Video guides for specific processes and situations, for when showing is easier than telling.

Frequently asked questions

When is support available?

Every day from 7:00 to 22:00, on +385 1 6183 223 and by e-mail.

How do I report a problem or send a request?

Call us or send an e-mail. Your request is logged immediately and passed on to the staff member responsible for that area.

Where can I find guides for working in Luceed?

Detailed user guides are built into Luceed itself. There are also additional written and video guides for specific processes and situations.

Notices

Luceed news & notices

All in one place: what’s new in Luceed, when to update, and what you need to do about regulatory changes.

  • Release notes

    Coming soon

    New features and changes in every Luceed version.

  • Update reminders

    Coming soon

    Timely notices about updates you need to install.

  • Fiskalizacija 2.0

    Coming soon

    Notices about regulatory changes and the steps you need to take in Luceed.

Luceed newsletter

News, tips and important notices, straight to your inbox.

Sign-up will be connected soon.

Remote help

Remote help and system requirements

When a member of our support team asks you to, download and run the remote-help tool so they can help you directly on your computer.

Coming soon

Remote-help tool

Only run it while you are in contact with our support team.

Download
Coming soon

System requirements

We’ll publish what you need to run Luceed here. Until then, please check with support.

  • Operating system
  • Browser
  • Internet connection

Not a support question?

For quotes, presentations, partnerships and anything else, get in touch through our contact page.

Contact